A-Z Index of IT Support
There are several options for getting connected to the network, some of which you can do yourself and some will require submitting an IT job request
1 Wireless connection via OWL/VPN
The wireless network called "OWL" will allow you to connect without any password, but requires extra work to be able to do anything useful. For staff, this will mean making a VPN connection once connected to the OWL network.
Having made a VPN connection, you're online with an Oxford IP number, but bear in mind that for laptops and mobile devices this isn't your best option as your VPN session will typically drop as soon as the device sleeps, forcing you to keep re-connecting
2 Wireless connection via OWL (for visitors)
Visitors to the department can freely connect to the OWL network and then log in to a web browser based authentication system (similar to public wi-fi services) via temporary credentials available from reception or IT Support.
This method gets you online without needing a departmental account or VPN connection.
3 Wireless connection via eduroam
Eduroam is the best wireless system for staff, as it doesn't need re-connecting after your device sleeps. Full details are available here
Eduroam, if configured correctly, will also work seamlessly in many other institutions around the world.
A common source of confusion with eduroam is that the password has to be different from your Oxford SSO one, and because your device usually remembers the password it soon gets forgotten.
In the Oxford IT documentation, your eduroam password is referred to as your Remote Access password
To check whether you've remembered your eduroam password correctly, visit https://vpn.ox.ac.uk. To reset it, visit https://register.it.ox.ac.uk/self/remote_access?action=pwreset
An eduroam wireless connection will need the addition of a VPN connection to access departmental servers and printers.
4 Unregistered wired connection with VPN
The wired network will give your computer a very limited connection by default, but requires extra work to be able to do anything useful. For staff, this will mean making a VPN connection.
Having made a VPN connection, you're online with an Oxford IP number, but bear in mind that for laptops your VPN session will typically drop as soon as the device sleeps, forcing you to keep re-connecting.
5 Registered wired connection
A registered wired connection is the best solution for departmental desktop computers. You will need to raise a job request and then, having installed mandatory antivirus software and being aware of our IT rules, your machine will have a permanent departmental IP number with no need to make VPN connections etc. to print or access other departmental network resources.
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