A-Z Index of IT Support

This guide attempts to put all your Mac-related guides in one place. A general introduction to using Macs here in the department is as follows:

Fixed, departmentally-owned Mac desktops (like iMacs, Mac Minis, Mac Pros) are registered on the departmental network via an IT job request at which point they get a fixed departmental IP address giving them access to many of our internal resources.

Laptops etc. don't get registered, but rather use the wireless network (or wired adapter if greater bandwidth is needed) and use the departmental VPN service to gain access to internal resources, including network printers.

If you're having any issues with your Mac, please get in touch with Julian Jordan (who is our Mac support officer) via a job request or by calling 13310 or by dropping in to room 10-027 .

Microsoft Office (Departmentally-owned Computers)

Installers for Microsoft Office and Endnote are available by following this guide:

Microsoft Office (Personally-owned Computers)

For Personal computers, please use the University's free subscription to Office 365 as explained in this guide:


This guide details the various options for MatLab:

Macintosh Security, Including Anti-Virus:

For a guide on Macintosh security, please see:

How to Order Apple Hardware

To place an order for Apple hardware, please see:

Using Remote Desktop / Screen Sharing on a Mac

This guide explains how to use Microsoft Remote Desktop to connect your Mac to a Windows PC:

For Mac-to-Mac screen sharing, please see:


This general guide has a section on using our Biochemistry VPN service on your Mac:


A general guide to printing on the departmental network is available here:

This more specific guide has a section on how to print to the communal Xerox Workcentre copiers from your Mac:

Open-source software guides

We have some guides detailing how to install some popular open source software packages:
How to install CTFFIND on a Mac
How to install Pymol on a Mac
How to install Relion on a Mac

Connecting to Lab Shared Drives

This guide tells you how to connect to the various lab shared drives:


The most popular e-mail clients are Mac Mail:

and Mac Outlook:

These guides are not quite current but the general setup principles are still the same in newer versions of these programs.

One known issue when setting up Mac Mail is that sometimes at the end of the setup process you'll see a box like this ending with fields "Internal URL" / "External URL" containing this text written in grey: https://exchange.example.com/EWS/Exchange.asmx and you can get no further.

In this case, just fill in the address "nexus.ox.ac.uk" in both of the fields, check the information in the other fields is correct, click "Sign In" and all should be well.

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